Return Policy
At Letifly, customer satisfaction is our top priority. We understand that returns can sometimes be a part of the shopping journey, so we're here to guide you through our policies:
Return Process and Guidelines: Our return process is designed to be straightforward. Please ensure that returned items are in their original packaging, unused, and include all accompanying components. For added protection, we recommend additional packaging to safeguard the product during transit.
To start your return, please fill out our return request form.
Returns and Store Credit: We want to ensure that your return experience is as seamless as possible. For domestic returns, please initiate the process within 14 days of delivery to qualify for either a refund or store credit. If you opt for store credit, we provide an additional 20% as a token of appreciation. This credit can be utilized toward future purchases.
Orders returned for a refund will incur a 12% restocking fee deduction to cover administrative costs. Original shipping fees are not refundable. Additionally, domestic returns will be subject to a $9 return shipping fee, deducted from your refund amount. However, if you choose store credit, we happily waive the return shipping fee.
Please note that oversized packages, exceeding 26 inches in width or height, may incur additional return shipping fees, which will be your responsibility. Similarly, if your order was placed under our FREE SHIPPING promotion, kindly bear in mind that return shipping fees will need to be covered by you.
Non-Returnable Items: Certain items, like personalized goods, textiles such as rugs and bathmats, furniture pieces, used or modified items are ineligible for returns. Orders of over $2,000 on multiple quantities are ineligible for return. Orders of 5 or more items are only eligible for store credit. We strive to ensure that your unique selections remain just as special upon arrival as they were when chosen.
Damaged Items Policy: In the event of a damaged or defective product, we're committed to making things right. Please notify us promptly by filling out our damaged / return request form, providing images of both the product and its original packaging. We'll work with you to facilitate a replacement or suitable resolution.
International Returns: While we're unable to accept international returns, our commitment to customer satisfaction remains unwavering. We're dedicated to ensuring that your shopping experience transcends borders.
Refunds and Exchanges: Upon receipt of your returned item, our team diligently assesses its condition and processes refunds or exchanges accordingly. Refunds are issued to the original method of payment, while exchanges are facilitated seamlessly to ensure your satisfaction. If your item has been discontinued, we will not be able to offer an exchange but we can offer store credit for its value.
Order Cancellations: Should you need to cancel an order, please notify us within 24 hours of placement. Once shipped, cancellations are no longer feasible, but our return process remains available to accommodate any changes or concerns.
For further assistance or clarification, our Order & Returns FAQs are readily accessible. At Letifly, we strive to provide a professional yet accommodating experience, ensuring that your shopping journey is as effortless as possible.