How can I check my order status?

After you placed an order you will receive an email with the details of your order and you'll receive a shipping confirmation email with a tracking number when the order ships. You can also contact us at support@letifly.com to check your order status.

 

How can I change or cancel my order after is placed?

We can process cancellation in all orders before they have been shipped. Our shipping window is 1-4 business days. After this time has passed and your order has been shipped, orders cannot be cancelled. The return policy will be applicable.

If you need to change your order please contact us right away so we can accommodate you in every way possible.

 

How do you I return or exchange an item?

Please review our return policy page for details.

 

What items are not eligible for returns?

  • Personalized items or custom orders. 
  • Gift cards
  • Any product that has been modified, installed, or used in any way (including cut, clipped, or stripped wires)
  • Final sale, open box, and clearance items.
  • Orders totaling over $2,000 on multiple quantities of the same fixture.
  • Orders with more than 5 pieces of the same item are subject to a 25% restocking fee upon return.
  • Items that are not in resalable condition or items missing the original packaging.
  •  Items over 14 days of delivery

 

What if I receive damaged or incorrect merchandise?

In the case you receive merchandise that is damaged, incorrect or incomplete, please contact us immediately so we can make it right. For faster assistance please email us with you return or exchange claim at support@letifly.com  with your order number, contact information and photos of possible damages (if applicable). Keep all items and packaging materials until your claim is resolved.

If we are out of stock of the item you need replacement we will let you know when is back in stock or suggest you with a suitable replacement.

Please note, we cannot honor damage claims without proper documentation of the damages and identification of the package. 

I threw out my original package, can I still return my order? 

All products must be new, unused and with the original packaging to be accepted. 

 

Can I return sale items? 

Yes, all sale items can be returned for 14 days after receipt. After this date all sale items are final sale.  

Items marked as final sale cannot be returned. 

 

Can the price be adjusted after ordering?

Unfortunately, we cannot adjust prices after an order is placed but a credit can be applied to your account if needed.

 

I have two discount codes. Can I use both of them in the same order? 

Our discount codes cannot be combined, only one code may be used per order

 

Can I delay the shipment of my order?

If you wish to place an order but delay its shipment to a later date, please do so by contacting our Customer Service Center and we will be happy to assist you.

 

What happens if the item I ordered is backordered?

In some cases, shipping may be postponed due to a lack of product availability. Items that are on backorder will be shipped when they are received in stock. In the event of any delay, we will notify you by mail or email.

 

How long will it take to receive my refund? 

Refunds will be issued to the original method of payment within 5-7 business days.

How do I track my order? 

Our orders are shipped with multiple carriers and will have multiple tracking numbers. Make sure to check the shipping confirmation email when you receive it, all tracking numbers will be available through your order page for you to check delivery and status. 

 

 

How does store credit work? 

Store credit will be available if you have not received your items due to shipping delays or for any items returned after the return period, not exceeding 30 days after your purchase was received.  Your store credit will never expire! 

 

Why is my order protected by Route insurance? 

For us to guarantee 100% satisfaction, we protect our orders with Route insurance in the case packages get lost in transit, damaged or stolen. 

Please keep your Route Insurance confirmation email, this has your Route Order number which will come handy in the case of any issues. You can file a claim directly at Route.com. 

If you need assistance, please let us know. 

 

Do you charge sales taxes?

Letifly Inc only collects taxes in the states of NY and PA. 

If you are a design professional, please email us at pro@letifly.com to set up your tax exempt account.