Your order may be delayed as a result of the COVID-19 outbreak.
We continue to ship from our warehouse in New York, Pennsylvania, and our international partner’s warehouses. Our team is monitoring the situation closely and will announce any changes regarding shipping methods and delivery on our FAQ page.
Our logistic partners have informed us that due to a high volume of packages, deliveries might be slightly delayed. We apologize for any inconveniences and thank you for understanding.
If you have any questions our Customer service will be happy to help you. Please contact us at email@example.com.
Our orders are dispatched Monday through Friday during business hours.
We ship to addresses within the United States and Canada. For our domestically shipped orders, we use UPS, FedEx, and USPS for delivery.
If your address is only deliverable by FedEx or UPS please let us know after order placing, since most of our orders will be delivered with USPS.
Our standard ETA is 4-15 business days depending on the dispatch location of your item. Multi-Item orders may be shipped in separate packages.
For orders shipped from our US warehouses, ETA is 4 to 6 business days, for orders shipped internationally, ETA varies from 7 to 15 business days. Items with extended a longer delivery times will display correct ETA on the product description.
You may choose to have your order expedited via DHL or FEDEX for a fee. Please note this service is not available for all products. Please call our Customer Service, or email at firstname.lastname@example.org for more information.
You may track your order 24-48 hours after it has been shipped.
We offer a tracking link which pulls information from all providers that are involved in delivering your package. You can also follow your order on the specific logistics provider’s website.
Communication is key – we’ll keep you updated throughout the shipping process with email shipping confirmation and complimentary shipping status updates.
Shipping Fees and Processing times
We offer economy standard shipping fees to all US and Canada. Shipping costs are calculated at checkout. Aside from any shipping costs, your order may be subject to sales taxes. We are required to charge these based on specific state and local tax rates.
Your orders will be processed within 1-4 business with the exception of made-to-order items which will have a 4-8 business days processing time.
Why we choose to insure all our orders?
We offer free insurance for all our orders to protect from loss, theft or damages in transit. We offer full refunds in the case any of this situations occur.
Following your order confirmation, you will receive an email with your claim number which can be used to file an insurance claim directly at Route.com. We can also offer assistance and file claims for you, just let us know of any issues and we will take care of it.
Find the complete Route Protection Policy here.