Your order may be delayed as a result of the COVID-19 outbreak.
We continue to ship from our warehouse in New York, Pennsylvania, and our international partner’s warehouses. Our team is monitoring the situation closely and will announce any changes regarding shipping methods and delivery on our FAQ page.
Our logistic partners have informed us that due to a high volume of packages, deliveries might be slightly delayed. We apologize for any inconveniences and thank you for understanding.
If you have any questions our Customer service will be happy to help you. Please contact us at firstname.lastname@example.org.
Our orders are dispatched Monday through Friday during business hours.
We ship to addresses within the United States. For our domestically shipped orders, we use UPS, FedEx, and USPS for delivery.
If your address is only deliverable by FedEx or UPS please let us know after order placing, since most of our orders will be delivered with USPS.
For orders dispatched domestically, processing time varies from 1-4 business days.
For orders dispatched from our International locations, processing time varies from 1-7 business days depending on the item.
Orders are not processed during weekends or holidays.
Made to order items, large orders, and order customizations have a standard processing time of 4-10 business days. We will update you with correct time frames after the order is placed and reviewed.
Our standard ETA is 10-15 business days depending on the dispatch location of your item. Multi-Item orders may be shipped in separate packages and may have different estimated time of arrival.
For orders shipped from our US warehouses, ETA is 7-10 business days. For orders shipped internationally, ETA varies from 10 to 15 business days. Items with longer delivery times will display correct ETA on the product description.
We are not responsible for delivery delays that occur when a customer submits an official change of address and requests forwarding or stop mail services to their post office. If your package is delayed for any other reason and you need support, please contact us at email@example.com.
You may choose to have your order expedited via DHL or FEDEX for a fee. Please note this service is not available for all products. Please call our Customer Service, or email at firstname.lastname@example.org for more information.
You may track your order 24-48 hours after it has been shipped.
We offer a tracking link which pulls information from all providers that are involved in delivering your package. You can also follow your order on the specific logistics provider’s website.
Communication is key – we’ll keep you updated throughout the shipping process with email shipping confirmation and complimentary shipping status updates.
We offer economy standard shipping fees to all US. Shipping costs are calculated at checkout. Aside from any shipping costs, your order may be subject to sales taxes. We are required to charge these based on specific state and local tax rates.
We are not responsible for sending replacements for address mistakes by the customer at the moment of order placing. Please double check your address information and email us as soon as you notice a discrepancy. After an item is shipped/delivered, we cannot refund or replace it.
Why we choose to insure all our orders?
We offer free insurance for all our orders to protect from loss, theft or damages in transit. We offer full refunds in the case any of this situations occur.
Following your order confirmation, you will receive an email with your claim number which can be used to file an insurance claim directly at Route.com. We can also offer assistance and file claims for you, just let us know of any issues and we will take care of it.
Find the complete Route Protection Policy here.
Unanswered questions? Please review our SHIPPING FAQ for more info.