Return Policy

At Letifly, we want you to love your purchase. If you have any questions about a product before ordering, please contact our team and we'll be happy to help.

Return Eligibility

Eligible items may be returned within 14 days of delivery for store credit. To be eligible for return, items must:

  • Be unused and uninstalled
  • Be in their original packaging
  • Include all original parts, accessories, and documentation
  • Be in new, resalable condition

All returns require prior authorization from, please fill out a Return Request Form to start the process.

European Union Customers

If your order is delivered to a member state of the European Union, you have a statutory right to withdraw from your purchase within fourteen (14) days of receiving your order, without giving any reason.

To exercise your right of withdrawal, you must notify Letifly before the 14-day withdrawal period expires by contacting us at support@letifly.com or by submitting a Return Request Form through your customer account, where available.

After notifying us, you must return the products within the time period required by applicable law. Unless the return is due to our error or because the product is damaged or defective, you are responsible for the direct cost of returning the goods. We do not charge restocking fees for valid withdrawals under EU law.

Returned products must be unused except to the extent necessary to inspect their nature, characteristics, and functioning, and should be returned with all accessories and original packaging whenever reasonably possible. We may reduce the refund if the value of the goods has been diminished due to handling beyond what is necessary to inspect them.

For valid withdrawals, we will refund all payments received for the returned goods, including the original standard delivery charges (where required by applicable law), using the same payment method used for the original purchase, unless you expressly agree otherwise.

The statutory right of withdrawal does not apply to products that are exempt under applicable law, including:

  • Personalized or custom-made products.

  • Goods made to the customer's specifications.

  • Sealed goods that are not suitable for return for health or hygiene reasons once unsealed after delivery.

  • Digital content supplied electronically after performance has begun with the customer's prior consent and acknowledgment of the loss of the right of withdrawal.

  • Any other products exempt from the right of withdrawal under applicable law.

Return Authorization Process

Before approving a return, Letifly may offer alternative resolutions including:

  • Replacement parts
  • Product replacement
  • Exchange for another item

These options often provide a faster and more convenient resolution than returning the product.

Return requests are reviewed individually based on the product, order value, quantity purchased, shipping costs, and reason for return.

Quantity Purchase Policy

Orders containing five (5) or more items, regardless of product type, are considered quantity purchases and are not eligible for return.

Orders containing three (3) or more units of the same product are also considered quantity purchases and are not eligible for return.

Quantity purchase orders can be eligible for replacement parts or exchanges if the products are damaged or incorrect. 

Customers planning larger purchases are encouraged to contact us prior to ordering if they have questions regarding specifications, dimensions, finishes, or compatibility.

Non-Returnable Items

The following items are not eligible for return:

  • Personalized or custom-made products
  • Made-to-order items
  • Furniture
  • Rugs, bathmats, throws, plush toys, and pet beds
  • Oversized light fixtures with packaging exceeding 22 inches in width or height
  • Clearance items
  • Final Sale items
  • Open-box items
  • Installed, assembled, modified, or used products
  • Items returned without original packaging
  • International orders

Return Shipping

Customers are responsible for all return shipping costs unless the item arrives damaged, defective, or incorrect.

Original shipping charges are non-refundable.

Approved returns must be shipped to the return address provided by Letifly Customer Service.

Returns received without authorization will be refused.

Store Credit

Once an approved return is received and inspected, eligible returns will be issued as Letifly store credit.

Store credit will be issued for the value of the returned merchandise only. Original shipping charges and return shipping costs are non-refundable.

Items that arrive damaged, used, installed, missing parts, improperly packaged, or otherwise not in resalable condition may be ineligible for store credit or may receive a reduced store credit amount at Letifly's discretion.

Store credit is issued after the returned item has been received and approved by our team.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery and include:

  • Your order number
  • Photos of the item
  • Photos of the packaging
  • A description of the issue

We will work with you to provide replacement parts, a replacement product, store credit, or another appropriate resolution.

International Orders

Due to the nature of international fulfillment, international orders are not eligible for returns.

If an international order arrives damaged or defective, please contact us and we will assist with a replacement or alternative resolution where applicable.

Refused Deliveries

Orders refused at delivery or returned due to an incorrect shipping address may be subject to return shipping charges, restocking fees, and original shipping costs.

Contact

For questions regarding returns or refunds, please contact us at support@letifly.com or consult our Order & Returns FAQs.

By placing an order with Letifly, customers acknowledge and agree to this Return Policy.