Remember to select the "Route Insurance" option when you check out to get a faster refund or product replacement in case your shipment is lost, stolen or broken.
We only replace items if they are defective or damaged. If you need to exchange an item, send us an email at email@example.com.
If you find you need to return a product, we will work with you to find a suitable replacement or to issue a refund. If you are unsure about your purchase, please hold on to the original packaging since it will be needed for returns.
Returns for full refunds are only available for full-priced items. Returns must be made within 14 days of receipt and all products must be new, unused/ unassembled, and have their original packaging and hardware. Please note that a 10% processing fee will be deducted from all items, and a flat delivery shipping fee of $35 will be deducted from the full refund of each package with weight above 2 lbs, a flat shipping fee of $20 will be deducted from packages with weight below 2 lbs. Also, shipping fees for returning items to the original warehouse are at the buyer's expense.
After 14 days of receipt and for a period of 30 days, we can offer store credit for your return.
Sale items can be returned for store credit up to 14 days after receipt, after this date all sale items are final sale.
All return items must be new, unused/ unassembled, and have their original packaging and hardware. Merchandise that does not meet these requirements will not be accepted and shipped back to the buyer.
To start your return, please email firstname.lastname@example.org with your order number and reasons for return. Returns cannot be processed over the phone. While we work to process your refund as soon as possible, please be aware that to complete the process it may take some time.
- Personalized items
- Items you have already assembled
- Gift cards
Damaged or defective items
All claims must be submitted by email to email@example.com.
While we try our best to ensure safe arrival, some items are occasionally damaged in transit or have concealed imperfections. If your order arrives damaged, please report it within 14 days of receipt. We'll require images of both the damaged product, box, and all original packaging.
We will replace damaged parts received, or we will issue full product replacement. We don't accept returns for damaged or defective goods.
If your order is protected by Route insurance, email us at firstname.lastname@example.org for information on how to file your damage claim.
Refunds can be issued after the item is received by the buyer and then returned to the original warehouse. Once received, we will inspect the item and approve the refund. A credit with be applied to the credit card or original method of payment, within 5-7 business days.
To start a refund request, please contact email@example.com with the order number.
Refunds as Store Credit
If you have not received your item due to extended shipping delays (over 30 days since the time of purchase) we can offer you store credit.
When we offer you store credit, you can keep your item in the mail when you receive it.
If you change your mind about your order, please email us at firstname.lastname@example.org to send a cancellation request. Cancellations may be subject to a 10% fee if the order has been processed. If the product has already shipped, you will need to follow our return procedure.