At Letifly, we value customer experience above all. If you are not entirely satisfied with your purchase, we're here to help. Please contact our customer care with any questions about damaged or defective products. We will work with you to find a suitable replacement, issue a refund or a store credit. All products must be new, unused and with the original packaging to be accepted. Please review our full return policy, before starting the return process.
To start a return, please fill out our Return Request Form.
Please note that a 12% processing fee will be deducted from the final refund amount, original shipping fees and taxes paid are not refundable.
Return shipping fees will be waived for US orders shipped within the 48 contiguous states. Customers will be responsible for the return shipping of oversized products, including but not limited to large fixtures & multiple item orders.
Customers who placed orders with our FREE SHIPPING promotion will be responsible for the return shipping fees.
Items NOT eligible for return
- Personalized items or custom orders
- Gift cards
- Any product that has been modified, installed, or used in any way (including cut, clipped, or stripped wires)
- Final sale, open box, and clearance items
- Orders totaling over $2,000 on multiple quantities of the same fixture
- Orders with more than 5 items are subject to a 25% restocking fee upon return
- Items that are not in resalable condition or items missing the original packaging
- Area rugs, bath mats & throws
- Items over 14 days of delivery are available for return for store credit for a period of 30 days after delivery was made
- Items over 30 days of delivery are not available for returns
We recommend packing your item with additional packaging if needed, as Letifly reserves the right to refuse returns or exchanges of items that are not in their original condition. Items damaged during transit will not be accepted and will be returned to the buyer.
For more info on how to pack your order please review our Order & Returns FAQs
We only replace items if they are defective or damaged. If you need to exchange an item for a different color/variant/size, please fill out our Exchange Request Form.
Damaged and defective products
All of our orders are insured with Route to make sure we can provide refunds or replacements in the case your order is damaged in transit.
We suggest that you inspect all packaging received for any defects. If your item is damaged or defective please contact us immediately and we will work with you. Damaged or defective items will be replaced.
We will require images of the damages to the product and of the original packaging received along with its shipping label.
Damaged items need to be reported within 3 days of receipt. Once your damaged request has been received, our customer care team will reach out to you within 1 business day.
We cannot accept damage request for orders received over 15 days.
In the case you submit a Damage Request Form outside of our policy timeframe, we can still replace upon availability but will require for you to cover shipping expenses.
If the item is discontinued we cannot replace it and can only offer refunds if the request is made within our policy timeframe.
We do not provide return labels for international orders and orders shipped to Hawaii, Alaska and Puerto Rico. You can choose the shipping method of your preference to return your package. To start an international return, please fill out our Return Request Form or contact our Customer Care Center by phone or email at firstname.lastname@example.org.
Refunds and Store credits
Upon arrival, your item will be checked by our team, and exchanges, credits, and refunds will be issued to the original method of payment within 5-7 business days. All refunds are subject to our return policy.
Store credit will be available if you have not received your items due to shipping delays or for any items returned after our 14 days return period, not exceeding 30 days after your purchase was received.
You may cancel your order up to 24 hours after the order is placed. However, If your order has shipped, it’s ok, simply follow our return policy and return your item once you receive it.
Still have questions? Please review our Order & Returns FAQs