We only replace items if they are defective or damaged. If you need to exchange an item for a different color/style/size, please fill out our Exchange Request form.
All returns must be submitted using our Return Request form.
If you need to return a product, we will work with you to find a suitable replacement or to issue a refund. If you are unsure about your purchase, please hold on to the original packaging since it will be needed for returns.
Returns must be made within 14 days of receipt and all products must be new, unused, unassembled, and with their original packaging and hardware. Please note that a 10% processing fee will be deducted from all refunds, and a flat delivery shipping fee of $40 will be deducted from the full refund of each package over 2 lbs, and a flat delivery shipping fee of $20 will be deducted from the full refund of each package below 2 lbs. Shipping fees for returning items to us are at the buyer's expense.
Between 14 days and 30 days (included) after receiving your order, you can request a return for store credit. After 30 days, all sales are final.
All return items must be new, unused, unassembled, and have their original packaging and hardware. Letifly reserves the right to refuse returns or exchanges of items that are not in like-new condition because of misuse or damage caused by the customer.
We recommend that you pack your return with additional packaging if needed, because our packages are only designed for safe shipping in one direction; the package integrity may not be stable enough for the return shipment on its own. Do what you must to ensure the package(s) safe return. If a return is damaged in transit, additional deductions will be made from the refund, and sometimes no refund will be given at all.
All not accepted returns will be returned to the buyer and no refund will be provided.
We do not accept returns on custom orders. All custom orders are final sale.
To start your return, please fill out the return form with your order number and reasons for return. Returns cannot be processed over the phone. While we work to process your refund as soon as possible, please be aware that it may take some time to complete the process.
- Personalized / custom items
- Items you have already assembled
- Gift cards
Damaged or defective items
All claims must be submitted using our Damage Request form.
While we try our best to ensure safe arrival, some items are occasionally damaged in transit or have concealed imperfections. If your order arrives damaged, please report it within 3 days of receipt. We'll require images of both the damaged product, box, and all original packaging.
We will replace damaged parts received, or we will issue full product replacement.
Refunds can be issued after the item is received by the buyer and then returned to the warehouse. All refunds are subject to our return policy. A credit will be applied to the credit card or original method of payment, within 5-7 business days.
Refunds as Store Credit
If you have not received your item due to extended shipping delays (over 60 days since the time of purchase) we can offer you store credit. When we offer you store credit, you can keep your item in the mail when you receive it.
If you change your mind about your order, please fill out this form to send a cancellation request. Cancellations are subject to a 5% processing fee, unless you cancel the same day of placing your order. If the product has already shipped, you will need to follow our return procedure. This includes internal shipping from our distributors to our logistics facility, which is not necessarily trackable.