Return Policy

At Letifly INC, customer satisfaction is important to us. Please review our return and refund policy carefully before initiating a return.

Return Eligibility

Eligible items may be returned within 14 days of delivery for store credit, provided they are:

  • Unused

  • In original packaging

  • Complete with all components and accessories

To initiate a return, customers must first submit a return request using our return request form. Returns sent without prior authorization will not be accepted.

Return Shipping & Destination

Return shipping costs are the responsibility of the customer unless the item arrives damaged or defective.

Authorized returns are sent to the return address provided by our Customer Service team during the return approval process. Return locations may vary depending on the product and fulfillment origin.

Refunds & Store Credit

Approved returns are issued store credit only, unless otherwise required by law.
Store credit is issued after the returned item is received and inspected, typically within 7–10 business days.

Original shipping fees are non-refundable.

Non-Returnable Items

The following items are not eligible for return:

  • Personalized or custom-made items

  • Textiles such as rugs and bathmats

  • Furniture items

  • Oversized light fixtures (boxes over 22 inches in width or height)

  • Used, installed, or modified products

  • Orders of five (5) or more units of the same item

  • Orders totaling over $2,000 involving multiple quantities

Damaged or Defective Items

If an item arrives damaged or defective, please notify us within 48 hours of delivery by submitting a damaged item request and providing clear photos of the product and its original packaging.
We will offer a replacement, store credit, or other appropriate resolution depending on availability.

International Orders

Due to the nature of international fulfillment, international orders are not eligible for returns.
If an international order arrives damaged or defective, please contact us and we will assist with a replacement or alternative resolution where applicable.

Exchanges

Exchanges are subject to product availability. If an exchanged item is no longer available, store credit will be issued for the value of the returned item.

Order Cancellations

Orders may be canceled only if they have not yet entered processing. Once an order has shipped, cancellations are no longer possible and the return policy applies.

Contact

For questions regarding returns or refunds, please contact us at support@letifly.com or consult our Order & Returns FAQs.