At Letifly, we value customer experience above all. If you are not entirely satisfied with your purchase, we're here to help.
Please contact our customer care with any questions about damaged or defective products within 3 days of receipt. We will work with you to find a suitable replacement, issue a refund or a store credit.
All products must be new, unused and with the original packaging to be accepted.
Our lighting fixtures that require hardwiring are non-returnable and not available for exchange. Please make sure you have the correct measurements before placing your order. We can help providing any information needed to ensure you will receive the correct item. If by any case you received incorrect or damaged merchandise, we will replace with no extra cost.
Please review our full return policy, before starting the return process.
To start a return, please fill out our Return Request Form.
Items not eligible for return:
- Personalized items or custom orders
- Hardwired lighting items including but not exclusive to pendants, chandeliers & wall lamps
- Textile items: Area rugs, Bathmats & Throws
- Furniture items including but not exclusive to accent tables, poufs, bar carts & storage cabinets
- Oversized & overweight items
- Items specified as not returnable
- Gift cards
- Any product that has been modified, installed, or used in any way.
- Final sale, open box, and clearance items
- Orders totaling over $2,000 on multiple quantities of the same product.
- Orders of 10 or more of the same product.
- Items that are not in resalable condition or items missing the original packaging
- Items over 14 days of delivery
All items for return need to have all of its original components and packaging. We recommend packing your item with additional packaging if needed for the product to arrive safe at our return center. Letifly reserves the right to refuse returns or exchanges of items that are not in their original condition. Items damaged during transit will not be accepted and will be returned to the buyer.
For more info on how to pack your order please review our Order & Returns FAQs
Please note that a 12% processing fee will be deducted from the final refund amount, original shipping fees and taxes paid are not refundable.
Orders with more than 5 items are subject to a 25% restocking fee upon return.
Return shipping fees will be waived for US orders shipped within the 48 contiguous states. However, customers will be responsible for the return shipping of oversized & overweight packages.
Customers who placed orders with our FREE SHIPPING promotion will be responsible for the return shipping fees.
We only replace items if they are defective or damaged. If you need to exchange an item for a different color/variant/size, please fill out our Exchange Request Form.
For exchanges, you will need to return the original item received, once received in our return center we will send you store credit for the full value of the item purchased. You can use the store credit to place a new order for the desired item.
For exchanges, restocking fees will be waived.
Damaged and defective products:
We suggest that you inspect all packaging received for any defects. If your item is damaged or defective please contact us immediately and we will work with you. Damaged or defective items will be replaced.
We will require images of the damages to the product and of the original packaging received along with its shipping label.
Damaged items need to be reported within 3 days of receipt. Once it has been received, our customer care team will reach out to you within 1 business day. We are not responsible for items received and not inspected in a timely manner.
In the case you submit a Damage Request Form after 3 days of receipt, we can still replace upon availability but will require for you to cover shipping expenses.
We reserve the right to deny liability after 15 days of the order being delivered.
If the item is discontinued we cannot replace it and can only offer store credit if the request is made within our 3-day policy timeframe.
We do not accept returns on international orders.
Refunds and Store credits:
Upon arrival, your item will be checked by our team, and exchanges, credits, and refunds will be issued to the original method of payment within 5-7 business days. All refunds are subject to our return policy.
Store credit will be available if you have not received your items due to shipping delays or for any items returned after our 14 days return period, not exceeding 30 days after your purchase was received.
If your order has not shipped, you may request a cancellation up to 24 hours after placing. Bear in mind if the order has already shipped, we will not be able to cancel it. If this happened to you, do not worry! Simply follow our return policy and return your item once you receive it.
Please note order cancellations are processed by our customer service team as received during business hours. Send your request to firstname.lastname@example.org for help.
Still have questions? Please review our Order & Returns FAQs