Effects of COVID-19 outbreak on shipping
We continue to ship from our warehouse in NY, Pennsylvania in the United States and our partners international warehouses. Our team is monitoring the situation closely and will announce any changes regarding shipping methods and delivery on our FAQ page.
Our logistics partners have informed us that due to a high volume of packages, deliveries might be slightly delayed. We apologize for any inconvenience and thank you for understanding.
Our Customer Service is open and is happy to help you with any questions you may have.
Why should I choose Route insurance?
We highly recommend adding Route insurance to your order, it is a hassle-free add-on that for a fraction of your order (2%) cost will protect all lost, stolen, or broken items. In case any of these issues occur you will be 100% covered.
Find the complete Route Protection Policy here.
Where do you ship?
We ship to the United States (48 continuous States) & Canada.
Where do you dispatch from?
Some products ship from our US warehouses in NY and PA, other products ship directly from its creator. Please note some of our partners ship from international locations.
We offer economy standard shipping to all orders to US and Canada. Shipping costs are calculated at checkout.
Orders will be processed from 1-2 business days, with the exception of made to order items which will have a 4-6 business days processing times.
We use a merge of logistics to deliver our packages, finally your local post office delivers the goods. Please allow 10-15 business days for the order to arrive. Items with longer delivery times will display ETA on the product description.
You can to track your orders 24-48 hours after it has been shipped.
What Shipping Carriers do you use?
For our domestically shipped orders, we use UPS, FedEx, and USPS for delivery. If your address is only deliverable by FedEx or UPS please let us know after order placing, since most of our orders will be delivered with USPS.
For our internationally shipped orders, we use a merge of logistics methods with USPS being the final delivery agent.
Can you expedite?
We can offer DHL or FEDEX services for a fee. Please contact us and we can give you a quote.
Due to the pandemic, expedited shipping service is upon availability.
Do you offer Holiday shipping?
Our orders are dispatched Monday through Friday during business hours.
How can Route Insurance help?
We strongly recommend protecting your order with Route insurance, for only 1% of your order cost you can receive a full refund if your order is delayed for an extended amount of time, gets lost by the carrier, or its stolen from your porch.
How do you handle Delivery Exceptions?
At times, there will be delivery exceptions and you will be asked to pick up your package at the local post office. We always intend for our orders to be directly delivered to you, but it is out of our hands when this situation happens. Please contact your local post office directly to arrange redelivery or pick up your parcel. If the parcel is returned to the sender, it will be subject to our return fees.
We do not offer special deliveries. For additional questions contact our support team.
What if I missed my delivery?
If you missed your delivery you will need to reschedule the delivery via the logistics provider’s website. Packages are held for 3-7 days, please schedule your delivery as soon as possible. If items are returned to sender please contact us immediately for assistance.
What if my order is returned to sender?
Orders returned to sender due to buyer's neglect (not picking up parcels, wrong delivery address, not paying customs fees) will be considered a buyer's remorse and will be subject to return fees.
What if my order gets lost?
Due to the pandemic stress on logistics, some packages may experience delays and lag of updates. This is not an indication the item is lost, please be patient and allow some extra days for the package to be delivered.
If your order is not delivered within 60 days we can offer a full refund if there have been no recent updates and the package cannot be located.
If your package information states your item was delivered and you have not received it, you must address this with your local Post Office. We do not hold responsibility for packages that state delivered.